Support is just another word for help.
Our service is centered arround the customer experience. When faced with trouble, you have the option of asking a question in the forums, looking it up on the wiki, or contacting us directly.
The forums are the town square of yore, the community center of last year, the burger joint of yesterday, the water cooler of this morning, and well, wherever you congregate to exchange information now. User supported, the forums are a source for general information, as well as questions about topics not supported by DIYwang (for instance, 3rd party software).
The wiki is basically a continously expanding encyclopedia. It is the town record where all the knowledge that is acquired as we go along will be placed. The wiki is an excellent resource for tutorials and how-tos. And the best part is that you can contribute, too! If you see something that is incorrect or you have an important piece of information to add, you can edit the entry.
You front the cash; we provide the goods. This is a link to all you need to know about dead drops, secret bank accounts in the Caymen Islands, and other payment information. Oh, and read this carefully if you value your kneecaps.
If you have a question, suggestion, or issue concerning DIYwang web hosting, we're here to listen and help. This is where you will find our IM, e-mail, an online contact form, and other contact information. If you feel that we're missing an important communications method, for instance carrier pigeon, please contact us. :-)
Experienced